Staying Safe Online

At Lumen we have taken every measure to protect our members from scammers and catfish.  However you should always bear in mind that you are talking to and meeting strangers.  Here is our safety advice for dating online.

1. Don’t give out specific personal information


Your potential partner doesn’t need to know your first ever pet’s name, or your mother’s maiden name.  Be careful not to reveal information which could be used to hack into your bank accounts or other personal accounts.  Do not give out your address, and if you take the conversation offline, make sure you don’t send photos which might contain personal information.

2. Keep your conversation on dating apps or sites as long as possible


This allows you to block or report someone if you need to. Scammers will try to get you to get you off dating sites as quickly as possible because their behaviour can’t be monitored or traced over text or WhatsApp.

3. Trust your instincts


If something seems a bit strange, question it.  If someone won’t meet in person, or cancels repeatedly, or if they keep coming up with excuses why they are out of the country, it might be the case that they are not what they seem. 

4. Never give someone you haven’t met money


Sometimes we can feel like we know someone well just through messages, but remember that until you have met them at least a few times, you are still talking to a stranger.  If someone asks for money or goods to be sent to them, or has an emergency situation which involves you giving them financial help, this should be a red flag.

5. Report anyone behaving strangely


Your safety is paramount to us. If you feel someone is acting inappropriately or questionably on Lumen, report and block them.  A member of our team will then investigate their behaviour towards you and other members,  and then deal with the case appropriately.


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